Introduction

Occasionally, customers may encounter internet connectivity issues or other challenges that impact their experience with Bits Coin. Our institution is dedicated to providing a comfortable environment, striving to minimise risks and losses for players should network disconnections occur.

However, the organisation is not accountable and cannot control network disruptions. Consequently, Bits Coin management has established a disconnection policy outlining the principles and procedures to be followed in the event of internet interruptions

Main Policy Points

In the event players encounter a network disconnection during the game, they should keep the following rules in mind:

• If the client is disconnected from the network, they should log back into their account promptly
• Players should acknowledge the potential risks of an internet outage and consult their ISP for ways to mitigate these risks
• If the Internet connection is lost before the bet is registered, it will be deemed invalid
• If the client successfully placed a bet before the disconnection, it will still be considered valid. Furthermore, the results will appear once the user logs back into their profile.
• If the user is uncertain about the registration of their bet, they can reach out to customer support service

Guidelines for Specific Games

To enhance transparency and comprehension for all players, Bits Coin has established clear disconnection rules for some of the games featured on the website.

Live Baccarat

The following guidelines must be followed when participating in live baccarat

• Should the Internet connection be lost before placing the bet, it will be deemed invalid. Consequently, no funds will be debited from the client's account
• If the client successfully placed a bet before losing network connection, it will be deemed valid. Moreover, the exact amount will be calculated upon reconnection.

Live roulette

The following guidelines apply to live roulette betting:

• If the registration process is incomplete when the internet connection is lost, the player's balance remains unaffected, and the bet is not recorded
• If a client places a bet on a number and it is accepted by the company, and subsequently the Internet connection is disrupted, the bet will still be deemed valid. The establishment will recalculate and correctly update the client's profile with the exact amount.

Live Andar Bahar

This game has two primary rules regarding network loss:

• If your internet connection was lost before the bet was accepted, the bet is invalid. Additionally, your balance will remain the same.
• If you placed a bet and then experienced an internet disconnection, the bet has been accepted. The precise calculation of the bet will be included in the client’s invoice

Online slots

There are two rules for handling connection loss in slots

• If your connection was lost after you activated the reel, the organisation will honour the bet. Once reconnected, you will be shown the exact amount of the bet.
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